Frequently Asked Questions

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

About Aoraki Clothing

What Yarns Do Aoraki Use?

Aoraki uses a number of natural yarns to make its range of beanies and scarfs. Each is chosen with its end use in mind, from Trekking, skiing to urban walks and commuting.

The range includes:

  • Lambs Wool
  • Merino Wool - prized for its softness and resilience, its regulating temperature properties on to its wonderful warmth (even when wet) and its moisture wicking ability. All perfect for a Beanie and Scarf.
  • Alpaca
  • Cotton

Each yarn is carefully chosen for it suitability for the style and end use of the garment.

Why are some of the beanie range turned over the ears, while some are not?

Aoraki beanies are knitted in two main styles. The Cuffed beanie and the Classic, with no turn-up.

The history behind the fold lays in the premise that a working man needs flexibility in headwear to suit the weather of the day. While this is true, some Aoraki wearers prefer the less bulky look of the Classic. So its really a question of personal preferences.

Product Information

Are Aoraki handmade?

A great question!! Aoraki uses older style manually operated mechanical knitting machines to hand craft all of its product range. This ensures consistency in quality of production and it also allows us to use finer grades of yarn for quality knitwear.

The beanies seem light weight?

Because of the fine yarns we use our products feel light weight when you unpack them, but do not despair. The weight of the yarn does not tell the whole of the story. The fineness of the knit more than makes up for the thickness of the knit and yields a far superior garment.

I've noticed some loose threads on my Aoraki product. Is this a fault?

During the production of an Aoraki knitted product the end of the yarn is attached by latching it into the finished product. Sometimes that end of yarn is left poking out but it is usually on the inside. If you find one on the outside, try tucking it back inside using a needle if needed.

Frequently asked questions

Sustainablity

Aoraki maintain an ongoing commitment to sustainable environment practices in production and packaging for shipping.

Scope of International Shipping

Aoraki will not ship to countries that are experiencing acts of war, political unrest.

Refund details

Refunds for Aoraki Clothing online returns will be paid to the card that made the original payment. This will usually take place within 3-5 working days of receiving the items back. Please note that gifts will be refunded to the original purchasers card. Allow up to 10 days for the refund to be processed.

Tracking Purchases Delivery

You can track your purchase using DHL tracking to ensure that it arrives on time. You will receive a confirmation email from DHL when you make your purchase, so you can track your order. This will give you details of the date range when you can expect the parcel to arrive at its destination. Typically, items will be delivered around 5 days after being ordered though usually it takes much less.

Packaging and Shipping

How are the beanies and scarfs packaged for international shipping?

All Aoraki products are carefully folded, wrapped in tissue paper and placed in a cardboard presentation box. The secured box is then placed in a DHL courier pack for dispatching.

 Do you ship with tracking?

Yes, we do. We ship worldwide with DHL International Express. Tracking information from DHL is available to you or the recipient (if sent as a gift) .

Care and Maintenance

Cleaning of my Aoraki knitwear

Check the care label attached to your Aoraki product.

If the care label is is not there:

  • Hand wash
  • Separately Wash each item in cold or lukewarm water
  • Use wool washing detergent
  • Gently pull to shape, lay flat and allow to dry in the shade.
Loose bean

If you notice the bean on the peak of your Aoraki Beanie is loose, you should without delay attend to it. You, (or ask your wife, mother, partner, neighbor) to stich it securely back in place.

Regular Care

As with most quality knitwear with a a little regular care and attention your Aoraki knitwear will last indefinitely. Regular washing and attending to minor pulls will help you enjoy your Aoraki for years.

The bean has come off my Aoraki!

OH NO!! An Aoraki Beanie without a bright shiny bean is just a... hat!

Let us know and we'll send you a shiny new one to replace it.